Privacy Policy

Introduction

Welcome to PremMCX Training Academy. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our learning management system, website, and mobile applications (collectively, the "Platform").

By accessing or using our Platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

• Register for an account
• Enroll in courses
• Make purchases
• Contact customer support
• Subscribe to newsletters or marketing communications
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through Razorpay)
• Educational background and interests
• Profile photo (optional)

Usage and Learning Data

We automatically collect certain information when you use our Platform:

• Course enrollment and completion data
• Video viewing progress and timestamps
• Quiz and assignment scores
• Discussion forum posts and comments
• Learning paths and preferences
• Time spent on different sections of the Platform

Technical Information

We collect technical data about your device and browsing activity:

• IP address and geolocation data
• Browser type and version
• Device type, operating system, and screen resolution
• Cookies and similar tracking technologies
• Referral URLs and clickstream data
• Log files and error reports

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery and Improvement

• Provide access to courses and learning materials
• Process enrollments and payments
• Track your learning progress and issue certificates
• Personalize your learning experience
• Improve our Platform functionality and user experience
• Develop new features and services

Communication

• Send course updates and announcements
• Respond to your inquiries and support requests
• Send administrative notifications (e.g., password resets, purchase confirmations)
• Deliver promotional content and special offers (with your consent)
• Gather feedback through surveys and polls

Security and Legal Compliance

• Detect and prevent fraud, unauthorized access, and other illegal activities
• Enforce our Terms of Service and other policies
• Comply with legal obligations and regulatory requirements
• Protect the rights, property, and safety of our users and the public

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We engage trusted third-party service providers to perform functions on our behalf, such as:

• Payment processing (Razorpay)
• Email delivery and marketing automation
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support systems

These providers have access to your information only to perform specific tasks and are obligated to protect your data.

Instructors and Content Creators

Course instructors may have access to limited student data (e.g., names, progress, quiz scores) to facilitate teaching and provide personalized feedback.

Legal Requirements

We may disclose your information when required by law, legal process, litigation, or governmental request, or to protect our rights, privacy, safety, or property.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection best practices
• Secure payment processing through PCI-DSS compliant providers

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data transmitted through the internet.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

You can access, review, and download your personal information from your account settings at any time.

Correction and Update

You can update or correct your personal information through your account settings or by contacting us.

Deletion

You may request deletion of your account and associated data. Note that we may retain certain information as required by law or for legitimate business purposes.

Marketing Opt-Out

You can unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email or adjusting your communication preferences in your account settings.

Cookie Management

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Types of cookies we use:

• Essential Cookies: Required for Platform functionality (e.g., authentication, security)
• Performance Cookies: Collect anonymous data about how you use our Platform to improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but this may affect Platform functionality.

Children's Privacy

Our Platform is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Platform, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Learning progress data and certificates may be retained indefinitely to maintain your educational records and verify course completion.

Third-Party Websites and Services

Our Platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Platform. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.